Claimant Self Service

Important Update

The federal Lost Wages Assistance (LWA) Program was recently created to provide temporary additional benefits to unemployed American workers impacted by the COVID-19 pandemic. Payments under this program are targeted to start the week of Sept. 21. For more information on LWA, see our Frequently Asked Questions.

Important Notice about Your Unemployment Insurance Claim and Increased Fraud

The Indiana Department of Workforce Development (DWD) is seeing increased incidents of fraud in UI programs. For steps to protect yourself, see the fraud alert issued by DWD.

Trouble Logging In?

Due to recent Microsoft and Google updates, users of Chrome, Edge, and Internet Explorer may need to clear their cache before logging in to [ESS/CSS]. Check out our FAQ #4 for trouble shooting steps.

Payment of Benefits

KeyBank issues benefit payments on behalf of DWD. You can choose between direct deposit to a U.S. checking/savings account or a Key2Benefits prepaid Mastercard. View DWD's Payment Options for more information.

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Pursuant to 20 CFR § 603.11, confidential claimant unemployment compensation information and employer wage information may be requested and utilized for other governmental purposes, including, but not limited to, verification of eligibility under other government programs.