User Maintenance

The User Account Maintenance screen is where you may add, delete, and edit internal users (your employees) and external users (agents).  You may also establish the user’s level of access, either view only or update capability.

Internal users are your employees that need on-line access to your Unemployment Insurance Tax account.  To add an internal user, you will need to select “Add” in the Internal Account Users area.  A new screen will appear and you will need to enter their user information.  To delete an internal user, click on the box in front of the user name and then click on “Delete.”  

An external user is a registered agent that you want to grant on-line access to your Unemployment Insurance Tax account.  An agent may be a service provider, payroll company, CPA, Tax Practitioner, or lawyer.  To add an external user, you will need to select “Add” in the External Account Authorizations (Agents) area.  A new screen will appear and you will search for the agent you want to select.  The agent must be an existing registered agent, and will already have a user logon account and password.  An agent may be associated to many accounts.  If you can’t find your agent in the search, you will need to contact them and ask them to register as an agent.